Terms and Conditions
Escape Ordinary Group Ltd
Booking Terms and Conditions
By booking accommodation through Escape Ordinary Group Ltd you are agreeing to the following terms and conditions.
Escape Ordinary Group Ltd means Escape Ordinary Group Ltd which is a Limited Company registered in Wales number 13709097 of Unit 2G Redwither Tower, 54 Redwither Business Park, Wrexham, LL13 9XT
References to you or your means the person or organisation making the booking through Escape Ordinary Group Ltd.
The Supplier means the organisation, individual, partnership or company which supplies the accommodation. The identity and details of the Supplier will be confirmed in the booking confirmation email supplied by Escape Ordinary Group Ltd.
Your booking is with the Supplier. Escape Ordinary Group Ltd acts as an agent for the Supplier in facilitating a booking through this website, by email or telephone and your contract for the booking will be between you and the Supplier in accordance with these terms.
These terms apply to bookings made via the Escape Ordinary Group Ltd website, by email or telephone or in person with Escape Ordinary Group Ltd.
Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.
Escape Ordinary Group Ltd will facilitate payment of your booking, but you do not pay any fee or charge to Escape Ordinary Group Ltd for its services. Escape Ordinary Group Ltd will charge to the Supplier a management fee in respect of each booking which is payable to Escape Ordinary Group Ltd by the Supplier.
You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
Bookings can be for any length from one night up to three months. Bookings may be made at any time up to 9.00pm on the first night of your stay.
Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the accommodation.
You may not resell or re-assign your booking to any other person or organisation except with the express authority of the Supplier.
Payment and Cancellations
All payments shall be made by Credit or Debit Card. Escape Ordinary Group Ltd does not charge booking fees or credit or debit card fees.
Full payment is required upon booking unless expressly agreed otherwise by the Supplier. Escape Ordinary Group Ltd shall supply an invoice on behalf of the Supplier.
The total price for your entire stay will be presented to you before you confirm your booking and make payment. Pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon Escape Ordinary Group Ltd or the Supplier any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
The following cancellations provisions apply unless specified otherwise in the reservation information provided prior to booking.
Both Escape Ordinary Group Ltd (on behalf of the Supplier) and you may cancel the booking at any time up to 30 days prior to the first day of your booking in which case a full refund will be made to you.
If you cancel the booking within 30 days of the first day of your booking, then the Supplier reserves the right to retain the full amount paid. Any refund will be at the Supplier’s entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was off a lesser value.
The Supplier reserves the right to cancel bookings within 30 days of the first day of the reservation where it is necessary due to reasons outside of the Supplier’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation you will receive a full refund.
Check-in time and check-out time shall be detailed in the reservation information unless expressly agreed by the Supplier otherwise. The Supplier may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
Your booking is for serviced accommodation rather than a hotel or guest house service (unless expressly specified otherwise). The Supplier does not provide meals or newspapers.
Included in your room/apartment will be linen and towels, shower gel and shampoo. A cleaning service is provided and further information is available on request.
Your accommodation will also include a supply of coffee and tea.
You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular you and/or all guests must not:
Smoke in the premises. All rooms and common spaces in our accommodation are strictly non-smoking – you and other guests may only smoke outside of the premises.
Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by the Supplier;
Bring any potentially dangerous or hazardous materials or equipment onto the premises;
Tamper with any fire alarms, security or emergency equipment;
Remove, damage or destroy any Supplier property;
Use any technology provided by the Supplier to download or access any unlawful or obscene material;
Cause unreasonable disturbance to our other guests or any member of the Supplier’s staff;
Make excessive noise particularly after 11pm especially from TV's and other electronic devices;
Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, the Supplier may have to replace the corresponding locks.
Escape Ordinary Group Ltd (on behalf of the Supplier) is partnered with Dynamic Response Systems to ensure that no one is unduly disturbed during your stay. Your booking is subject to the Escape Ordinary Good Neighbour Policy . This policy is available for download by clicking the previous link and is included at the end of this document (15.1).
Your accommodation may be fitted with a Noise Monitoring device which is set to a maximum decibel limit. These devices work on air pressure and do not record audio, ensuring total privacy. You are responsible for the conduct of all persons staying within the accommodation and shall ensure that the devices are not tampered with in any way. If you interrupt the power supply, we will attend to reset the device and you will be liable for the call out charge of £75.00. In the event of a noise breach:
You will be contacted by phone and reminded of the house rules.
If the noise continues after a 30-minute cool off period, we will action an estate management team to site and visually confirm the noise monitor readings. The guest will be informed again that they are in breach of the house rules and a fine of £75.00 will be incurred due to this call out.
After another 30-minute cool off period, if the noise monitor breaches again, we will attend informing them they are in total breach of their terms and conditions and we are asking them to leave as they are upsetting the harmony of other guests. At this point we will ask the PSNI to attend due to anti-social behaviour and a breach of the peace.
Damage, theft and costs
Escape Ordinary Group Ltd reserves the right, on behalf of the Supplier, to charge to the credit/debit card used for payment or any other card used to provide security in respect of but not limited to:
Any breach of these Terms and Conditions will result in the forfeiture of your security deposit.
The cost of replacing or repairing any property of the Supplier including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;
The cost of replacing any items of property which are stolen from the accommodation during your stay
Any breach of the Supplier’s non-smoking policy. A penalty charge of £200 will be charged to your card where the Supplier finds evidence of smoking within the accommodation, but the Supplier reserves the right to charge additional amounts to cover any damage caused by smoking
The price difference between the number of guests on the booking and the number of guests in the property at any time during your stay
An administration fee (determined by Escape Ordinary Grouo) respective the administration and processing of penalty charges
Such costs may be charged on check-out, but Escape Ordinary Group Ltd reserves the right, on the behalf of the Supplier, to apply such charges to your card at a later date where necessary.
Where we or the Supplier are unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
Escape Ordinary Group Ltd or the Supplier will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card.
Privacy, Data Protection and Credit/Debit Card Security
You should note that Suppliers are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth nationalities Suppliers are required to take details of your passport or other travel documentation and the address of your next destination.
Escape Ordinary Group Ltd will seek to respond to or resolve any reasonable enquiry you may direct to it in relation to your booking, however Escape Ordinary Group Ltd shall not be liable for any delay in or failure to respond to or resolve an enquiry raised directly with itself. If in doubt you should contact the Supplier directly using the details provided in the booking confirmation.
Escape Ordinary Group Ltd and the Supplier want to ensure that you have an enjoyable stay.
If you have a problem during your stay please talk to any member of the Supplier’s staff who will be able to help you.
If the Supplier is unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing to the Supplier email or postal address provided in the reservation information and booking confirmation. Please provide as much information as possible in order that the Supplier may properly investigate your complaint.
If you wish to make a complaint about Escape Ordinary Group Ltd’ services (i.e. in relation to the booking process only) then this should be submitted to the email or postal address below:
Your complaint will be dealt with by an appointed member of the Escape Ordinary Group Ltd management team. Escape Ordinary Group Ltd aims to respond to formal complaints within 2 working days but if this will not be possible Escape Ordinary Group Ltd will notify you of this and of when it expects to respond. Escape Ordinary Group Ltd will set out the outcome to your complaint in writing.
Email address: firstname.lastname@example.org
Postal address: Unit 205, Moat House, 54 Bloomfield Ave, Belfast, BT5 5AD
Escape Ordinary Group Ltd reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.
Limitation of Liability
As an agent Escape Ordinary Group Ltd holds no liability to you in relation to your booking or stay at and use of the accommodation. Such liability lies with the Supplier in accordance with the following terms of this clause.
Escape Ordinary Group Ltd endeavours to ensure that all information provided prior to, during and after your booking has been made is accurate but shall not be responsible for any incorrect or missing information regarding the accommodation or booking.
The liability of the Supplier to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies , in which case the Supplier’s liability will be limited to the maximum prescribed under that Act) except where such loss is caused by the Supplier’s negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
The Supplier shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.
The Supplier shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
Strike, lockout or other labour dispute affecting the employees of the Supplier;
Acts of God;
Acts of war or terrorism;
Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;
Nothing in this clause or these terms shall limit either the Supplier or Escape Ordinary Group Ltd’s liability for death or personal injury or in respect of fraudulent misrepresentation.
If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
These terms and conditions constitute the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.
Third party rights
The Supplier shall be entitled to enforce its rights under this Agreement against you or any person staying at or using the accommodation.
Otherwise, nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.
This Agreement shall be construed in accordance with Northern Irish Law and the Courts of Northern Ireland shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.
15.1. Dynamic Response Systems Good Neighbour Policy:
15.1.1. On Arrival be aware of the noise you make and be mindful of another guest’s harmony. Please ensure you have the correct number of guests on arrival. This will affect your booking if this is not correct and may result in your stay being cancelled.
15.1.2. There are to be no visitors other than the people who are booked to stay. If you breach this, you will be asked to leave as you have breached your terms and conditions.
15.1.3. NOISE MONITORS - Each Apartment is fitted with a Noise Monitor which is set to our client’s limit and in the event of a noise breach we will contact the client to inform them of the house rules by phone. If the noise continues after a 30 minute cool off period we will action an estate management team to site and visually confirm the noise monitor readings and again inform them of the house rules and how they are breaching them and a fine would be incurred due to this call out. After another 30 minute cool off period if the noise monitor breaches again we will attend, informing them they are in total breach of their terms and conditions and we are asking them to leave as they are upsetting the harmony of other guests. At this point we will ask the PSNI to attend due to anti- social behaviour and a breach of the peace.
15.1.4. NOISE MONITORS - if you tamper or damage this you will be liable for the costs. If you turn it off, we will attend to reset the device and there will be a call out charge of £75.00
15.1.5. NOISE MONITORS – These devices work on air pressure and do not record guest audio ensuring total privacy to the guest.
15.1.6. Smoking will not be permitted while you stay with us both inside the apartment and the communal areas. This is a breach of your Terms and conditions and warrants us to ask you to leave immediately due to the danger of a fire being started.
15.1.7. Please ensure the front door is locked after entering and leaving.
15.1.8. Please do not tamper with the CCTV as this is criminal damage and the PSNI will immediately be informed and you will be asked to leave. You will be liable to pay the repair costs or replacement costs if damaged.
15.1.9. Please refrain from hanging around the communal areas as this could upset the harmony for the other guests.
15.1.10.If you have children, they are not to be in the communal areas unattended.
15.1.11. It states in your terms and conditions if you breach any of the above and are asked you leave you do so immediately.